Given a sprint period of 5 days, our group of four designers were tasked with evaluating and improving Sea Shepherd's homepage and donation experience 

My Role: UX research, Design Strategy, UI
Team: Group           
Duration:  June 2023, 5 days
Tools: Figma             
Designed For: Desktop

The problem space

Introduction

The goal was to help this organization express their value and inspire people to take action in order to drive positive change, thus we evaluated the usability of the organization's landing page and donation experience.

The Research 

Initial Research

Further Research 

• People don't trust how their donations and contributions will be used.
  
• People stop donating to charities because they feel disconnected to the problem.
• People 25-34 make up only 12% of donations to charities in Canada.

• 12% of donors don't trust organizations to spend their money well 
• 4% of organizations display where contributions go on the homepage
• 60% of people stop donating due to lack of emotional connection to the charity

Focus on Heuristics 

Users faced Heuristic barriers in the category of Aesthetic and Minimal design. There were too many tabs to click on at the top, and the text was too thin against the background of the hero image to read clearly. 

User testing 

We conducted 5 user interviews with Canadians aged 25 - 34. We chose this age group as we found only 12% of them report donating to charities. 

We found that donors have a lack of trust in how organizations will use funds, and they only donate to organizations they feel connected to and trust how donations are used.

How might we statement

Throughout all of our research, we came across a common theme - "Trust"

"How might we help Canadian donors trust Sea Shepherd in order to increase feelings of confidence when donating? "

Persona 

Creating a solution

UI Inspiration 

Key components that we've used from the UI Inspiration Board

Solution Sketches

UI Library

To keep our wireframes consistent, we created a UI Library

Final Prototype

Next Steps

Given more time, we would have....

• Created an app to supplement the web donation process
• Further fleshed out the "Get Involved section"
• Created an e-commerce experience within the site